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Privacy Policy
This Privacy Policy explains how All Star Casino handles personal information when you visit the website, create an account, use our services, contact support or otherwise interact with us. We aim to handle information carefully, transparently and only for purposes connected with operating a safe and reliable online casino service.
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Information we collect
The information collected depends on how you use the website and services. Some information is provided directly by you, while other information is collected automatically when you visit the website or use your account. We try to collect information that is relevant to the purposes described in this policy and do not ask for information that is unrelated to those purposes.
Table of contents
Account and identity information
When you register or maintain an account, we may handle details such as your name, date of birth, residential details, contact details, login information and account preferences. We may also keep information about your player activity, responsible gaming choices, communications with support and other details needed to administer your account.
Verification information
To help confirm your identity, age and eligibility to use the service, we may request verification documents or other information. This can include identity documents, proof of address and information needed to assess unusual or potentially fraudulent activity. Verification information is handled for account safety, anti-fraud checks and compliance with applicable obligations.
Payment and transaction information
We may record information about deposits, withdrawals, wagering activity, account balances, refunds and other transactions. Payment details may be processed through payment services or financial institutions. We may receive transaction references, payment status and related information without necessarily receiving or storing all underlying payment credentials.
Technical and usage information
When you access the website, we may collect device and connection information such as your IP address, browser type, operating system, device identifiers, general location information, pages viewed, interaction details and access times. We may also receive information from cookies and similar technologies. This information helps us operate the website, understand performance, identify security issues and improve the user experience.
How we use personal information
Personal information is used for purposes connected with providing and managing the services. The exact use will depend on the information involved and your relationship with All Star Casino. Common purposes include:
- Creating, maintaining and securing your account, including helping you sign in and manage your preferences.
- Processing deposits, withdrawals, transactions and other account activity.
- Checking identity, age and account information, and carrying out verification and anti-fraud checks.
- Providing customer support, responding to enquiries and investigating complaints or service issues.
- Operating, maintaining, testing and improving the website, games and related services.
- Monitoring activity to protect players, the website and payment processes from fraud, misuse, unauthorised access and other security risks.
- Sending service messages about your account, transactions, security, policy updates or other operational matters.
- Sending marketing communications where permitted and where you have provided the required consent or otherwise have a valid choice to receive them.
- Meeting legal, regulatory, accounting, security and other obligations that apply to the service.
- Creating aggregated or de-identified information for reporting, analysis, service improvement and security purposes.
We may use information where it is necessary to provide the service you request, to protect the security and integrity of the platform, to comply with legal obligations, or where you have given consent. Where marketing consent is required, you can withdraw it at any time. Withdrawing marketing consent will not affect essential service messages that are necessary to operate or secure your account.
When information may be shared
Personal information may be shared with service providers that help operate the website and services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, analytics, security or professional services. They are expected to handle information for appropriate service-related purposes and with suitable safeguards.
Information may also be disclosed where necessary to protect rights, property or safety, investigate suspected fraud or unlawful activity, respond to a valid legal request, resolve a dispute, or meet an applicable obligation. If business operations change, information may be transferred as part of that change, subject to appropriate privacy protections. We do not sell personal information as a general business practice.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies to remember settings, keep sessions working, support account functions, understand how the website is used and help detect security or fraudulent activity. Some cookies are necessary for core features, while others may support analytics, performance or communications.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect how the website operates, including account access or other features. Your browser may also allow you to remove cookies that have already been stored. Cookie choices made in one browser or device may not apply to another.
Keeping information secure
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and procedures for handling security incidents. No website, online service or method of transmission can be guaranteed to be completely secure, so you should also protect your login details and avoid sharing passwords.
How long information is kept
Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Information may be processed by service providers in locations outside Australia where needed to operate the service. When this occurs, appropriate steps are taken to support the security and lawful handling of the information, subject to applicable privacy requirements.
Your privacy choices and data rights
Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights are intended to help you understand and control how your information is used, although they may be subject to reasonable exceptions, verification requirements or information that must be retained.
- Access: ask for a copy of, or information about, the personal information we hold about you.
- Correction: ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: ask us to delete your personal information where there is no continuing lawful or operational reason to keep it.
- Marketing consent: withdraw consent to marketing communications or change your marketing preferences.
To exercise these rights or ask a privacy question, contact support@allstarcasino.wtf. Please explain your request clearly and provide enough information for us to locate the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account information or sensitive documents.
If you ask to delete your data, we will review the request and explain if some information must be retained for legal, security, fraud prevention, dispute resolution or record-keeping reasons. Closing an account does not automatically remove every record associated with it. Where complete deletion is not possible, we will limit the information to what is required and retain it securely.
You can stop receiving promotional messages by using the unsubscribe option in a marketing communication or by contacting support@allstarcasino.wtf. You may still receive important non-promotional messages relating to account security, transactions, service availability or changes to this policy.
Updates and contacting us
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on this page. If a change is significant, we may provide an additional notice through the website, by email or through another suitable communication method. Your continued use of the services after an updated policy is published may be treated as acknowledgement of the updated terms where permitted.
If you have a question about this policy, want to understand how your information is used, or wish to exercise a privacy right, contact support@allstarcasino.wtf. We will review privacy requests carefully and aim to respond within a reasonable time. Please do not send payment passwords or unnecessary sensitive information in an initial message.
This policy should be read together with the website's other applicable terms and notices. If you do not agree with the handling of information described here, you should stop using the website and contact us about any available account or data request options.
