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Betting Rules
These Betting Rules explain the general conditions that apply when using betting products and services made available by All Star Casino. They should be read together with the applicable account terms, privacy policy, responsible gambling information and the specific rules shown for each market or game. By placing a bet, you confirm that you have read and accepted the rules that apply at the time of the transaction.
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General betting conditions
These rules apply to bets placed through the All Star Casino website or any other betting channel that may be made available. Additional rules may apply to a particular sport, event, competition, game, market or promotion. Where a specific market rule differs from a general rule, the specific rule normally applies to that market. You should review the information displayed before confirming a bet.
Table of contents
Betting services are intended for eligible customers in Australia who are legally permitted to use them. You must meet the applicable minimum age requirement and comply with all laws that apply to you. You are responsible for checking whether betting is lawful in your location. All Star Casino may restrict access to products or markets where required by law, regulation, technology, product availability or internal controls.
You must provide accurate and current information when creating or using an account. An account must be used only by the registered account holder. You must keep your login details secure and must not allow another person to place bets through your account. If you believe your account has been accessed without permission, you should stop using it and contact the available support channel as soon as possible.
- Only one person may use an individual betting account.
- You must not place bets on behalf of another person or allow another person to fund or control your account.
- You must not use the service for unlawful activity, fraud, money laundering or any form of market manipulation.
- You must not interfere with the website, betting platform, payment process or technical operation of the service.
- You must follow any account, verification, deposit, withdrawal and responsible gambling requirements shown on the website.
All Star Casino may refuse, suspend, limit, cancel or review an account or transaction where this is necessary to protect customers, maintain platform security, comply with legal obligations, investigate suspected misuse or correct an error. Any action will be handled in accordance with the applicable terms and requirements.
Placing and accepting bets
A bet is created when you select an available market, enter or choose the stake, review the displayed details and submit the bet using the confirmation function. A bet is not placed merely because selections have been added to a bet slip. You should check the event, selection, odds, stake, potential return and any other details before confirming.
A bet is accepted only when the platform confirms that it has been received and accepted. A message, reference, ticket or appearance in your account history may be used to show the status of a transaction. You should retain any confirmation details and check your account history if you are unsure whether a bet was placed.
Displayed odds and prices
Odds and prices may change before a bet is confirmed. The odds shown at the time of confirmation are the odds that generally apply to an accepted fixed-odds bet, subject to the relevant market rules and any obvious error provisions. For products where prices can change during the bet process, the platform may display a notice or request confirmation of a price change before the bet is submitted.
Occasionally, a technical, human, data or publication error may result in incorrect odds, selections, handicaps, totals, event information or settlement details. If a bet is accepted using an obvious error, All Star Casino may review the transaction and take the action permitted by the applicable rules. This may include correcting the error, voiding the affected bet or settling it using the correct information.
Stakes and bet combinations
The available stake range, bet type, market options and combination rules may differ between products. Minimums, maximums and other restrictions may be displayed in the bet slip or market information. A bet may be rejected if it falls outside an applicable limit, if the market is suspended, if the selection is no longer available or if the platform cannot process the request.
For combination bets, each selection must be valid under the rules of the relevant market unless the specific product rules state otherwise. If one or more selections are void, the effect on the remaining bet will depend on the bet type and the rules shown for that product. You should review those rules before confirming a multiple, same-event combination or other linked bet.
Bet cancellation and amendments
Once accepted, a bet generally cannot be changed or cancelled by the customer unless a cancellation or cash-out option is expressly made available. An available cash-out amount may change or may be unavailable while a market is suspended, an event is in progress or information is being updated. Selecting a cash-out option does not guarantee completion until the platform confirms the transaction.
Events, markets and settlement
Bets are settled using the official result or outcome specified in the applicable market rules. The relevant rules may identify an official governing body, competition source, event organiser, published result or other accepted source. A result reported by a media outlet or observed during an event may not be sufficient if it differs from the result used under the market rules.
Event changes and postponements
If an event is postponed, abandoned, rescheduled, relocated, shortened or otherwise changed, the outcome will be determined under the rules for that sport, product or market. Some bets may remain valid when an event is completed within the period or conditions specified by the applicable rules. Other bets may be void if the required conditions are not met. You should read the displayed market rules for event-specific treatment.
Participants, names and information
A participant, team, competitor, venue, event name or market description may contain an error or may change after a bet is placed. Where the identity or nature of the event is materially different from the information shown, the affected bet may be reviewed under the applicable rules. Minor differences in spelling or presentation will not necessarily affect the validity of a bet.
Dead heats, ties and abandoned outcomes
Dead heats, ties, draws and outcomes involving equal finishing positions are settled according to the rules for the relevant market. This may involve a dead-heat calculation, a return of the stake, a void result or another method clearly stated in the product rules. The treatment can vary between sports and bet types, so the market terms should be checked before placing a bet.
Live and in-play betting
Live betting markets may be suspended while an event is taking place. Suspension can occur because of a goal, score change, incident, official decision, technical delay or other material event. Information such as scores, clocks, statistics and commentary may be delayed or incomplete. You should not rely on live displays as an exact real-time account of an event.
A live bet is settled under the applicable in-play rules and the information available to the platform when the bet was accepted. If a bet was accepted after a material event but before the market was suspended, it may be reviewed as an obvious or timing-related error where permitted by the applicable rules.
Payments, returns and account records
Your account history may show accepted bets, rejected bets, void bets, settled outcomes, adjustments and other transaction information. You should check this information regularly and raise any apparent discrepancy through the available support process. Records maintained by the platform may be used to verify the details and status of a transaction.
Returns are calculated according to the accepted odds, stake and bet type, subject to the applicable market rules. A displayed potential return is not a guarantee that the bet will win or that every part of a combination bet will remain valid. Void selections, dead heats, corrections, taxes where applicable and other rule-based adjustments may affect the final result.
Payments, withdrawals and refunds are subject to account verification, payment method requirements, transaction checks and the applicable account terms. You may be asked to provide information to confirm your identity, ownership of a payment method or the source of funds. A transaction may be delayed, declined or returned where required for security, compliance or processing reasons.
You must not use a payment method that does not belong to you or that you are not authorised to use. Payment details must be kept accurate and current. Where a payment is reversed, disputed or identified as unauthorised, the related account activity may be reviewed and affected transactions may be placed on hold while the matter is investigated.
Technical interruptions
Internet connections, devices, software, data feeds and third-party services can experience interruptions or errors. You are responsible for checking that a bet has been accepted before assuming that it is active. If a page freezes, a connection drops or a confirmation is not displayed, review your bet history rather than submitting repeated bets. If a technical issue affects a transaction, it may be investigated and handled under the applicable rules.
Responsible betting and resolving concerns
Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you begin and only use money you can afford to lose. Consider setting personal deposit, spending or time limits where these tools are available. Do not bet when affected by alcohol, medication, stress or other circumstances that may affect your judgement.
- Keep track of how much time and money you spend betting.
- Take regular breaks and avoid chasing losses by increasing your stakes.
- Do not borrow money or sell possessions to fund betting.
- Use available self-exclusion, account closure, limit-setting or cooling-off options if betting is no longer enjoyable or controlled.
- Seek independent support if betting is causing financial, personal, work or emotional difficulties.
If you have a question about a bet, settlement, account transaction or rule, contact All Star Casino through the support option provided on the website. Include the relevant bet reference, event, date and a clear description of the concern. Do not include passwords or complete payment details in a message.
Concerns are generally reviewed using the account record, bet confirmation, market rules, event information and transaction history. You may be asked to provide further information to assist with the review. If a matter cannot be resolved through the initial support process, follow the complaints or escalation process described in the applicable terms.
These Betting Rules may be updated when products, technology, legal requirements or operating processes change. The version displayed on the website at the time of a bet will generally apply to that transaction, unless a correction or legal requirement requires otherwise. You should review the current rules before using the service, and keep a copy of important confirmations and account records.
